Once a name has been added to the Self-Exclusion List, the request and the information submitted will be shared with the New York State Division of the Lottery. Placement on the list is entirely voluntary and must be done by the guest seeking exclusion. Note: A family member may not place another family member on the Self-Exclusion List.

Download the Voluntary Self-Exclusion form and bring them completed to our Security Office to be processed, or mail them to the Director of Security with a notarized letter: Security DepartmentĪll completed Voluntary Self-Exclusion forms must be submitted with state-issued identification and a photograph which will be taken by a security officer.

Call the Security Office at 71 to request exclusion forms and then bring them completed to our Security Office.

Ask a security officer to escort you to the Security Office to complete the exclusion forms.A guest may have only their own name placed on the Self-Exclusion List by choosing any of the following options: The guest making the request may choose the length of time that they would wish to be excluded: one year, three years, or five years. Self-excluded guests cannot receive any complimentary services or participate in our Genting Rewards promotions. By completing the appropriate forms, these guests will be banned from all activities in our gaming facility and are prohibited from collecting any winnings or recovering any losses.

In collaboration with NYS Division of Lottery, Resorts World Casino NYC (hereinafter referred to as RWCNYC) administers a Self-Exclusion Program that allows guests who may have a gaming problem to voluntarily request that we prohibit any participation in any activities at RWNYC.

Casino self exclusion list